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How to book your experience

Every Singapore Citizen aged 18 and above as of 2020 will receive the vouchers. Family members under 18 can also get a S$10 subsidy per child or youth ticket for up to 6 tickets. Scroll down to learn how to use your vouchers online or on-ground.

  Check your voucher balance at our SingapoRediscovers Vouchers Portal

 

How to book online

Follow these simple steps to start using your digital SingapoRediscovers Vouchers.

Learn how to use the SingapoRediscovers Vouchers

Watch the video

Download the step-by-step guide

For on-ground assistance

For assistance with accessing your Singpass account or to book on-ground, head down to a physical outlet from the lists below.​​

For downloadable information

Download the e-version of your digital SingapoRediscovers Vouchers letter for a readily available information on the go.

Our Authorised Booking Partners

Discover more experiences using your digital SingapoRediscovers vouchers till 31 December 2021 with these Authorised Booking Partners.

Frequently Asked Questions (FAQs)

All Singapore Citizens aged 18 and above in 2020 are eligible for the $100 digital SingapoRediscovers Vouchers in denominations of $10 (e.g. 10 x $10). Each Singapore Citizen who are family members to minors (i.e. parents, grandparents, other relatives and legal guardians to those below 18 years old) is also eligible to purchase up to six child/youth tickets with a subsidy of $10 for each child/youth ticket for attractions and tours.

To browse the range of products available from 1 December 2020 – 31 December 2021, please visit any of the five Authorised Booking Partners' websites (i.e. Changi Recommends, GlobalTix, Klook, Traveloka, Trip.com). The products eligible under the digital SingapoRediscovers Vouchers scheme comprise offerings from attractions, hotels and tours.

With the extension of the digital SingapoRediscovers Vouchers scheme to 31 December 2021, STB will work closely with the Authorised Booking Partners and merchants to extend the validity of eligible products. Products that are valid from 1 July 2021 can be purchased from 1 June 2021.

Eligible Singaporeans are encouraged to book their SingapoRediscovers Vouchers products online. Please find a step-by-step guide made available in English, 中文, Melayu and தமிழ் for ease of reading on the go.

As Singpass is required to use the digital SingapoRediscovers Vouchers, please ensure that you have access to your Singpass beforehand. For help to set up your Singpass accounts, you may visit go.gov.sg/singpass-guides or any of these Singpass counters (lists made available here in English, 中文, Melayu and தமிழ்), bringing along your NRIC and mobile device. Should you require assistance to use the SingapoRediscovers Vouchers in person, you could also visit the Authorised Booking Partners at their physical locations. (lists made available here in English, 中文, Melayu and தமிழ்).

From the third quarter of 2021, Singapore Citizens who are unable to access their Singpass account may visit over 30 Community Centres to redeem their vouchers using their physical identification documents, such as their NRIC or National Service IDs (e.g. SAF 11B). Authorised SingapoRediscovers Vouchers ambassadors will scan these documents using a secure Government mobile application, while staff from Authorised Booking Partners will assist with booking eligible products. For a shorter waiting time, citizens are advised to decide on the product they want and their preferred dates before visiting these counters. More information on this enhanced redemption process will be available at a later date.

During this period, approved attractions, hotels and tours may remain open, as long as they comply with the latest Safe Management Measures. However, customers who prefer to reschedule or cancel their bookings, including those who have used their SingapoRediscovers Vouchers to book the following tourism products may do so.

Hotels

Customers who have booked a staycation from 22 July to 18 August (inclusive of both dates), or whose bookings are affected by COVID-related government contracts may request to change their date of stay, an exchange of product, or for cancellation and refund, subject to the terms and conditions of their booking. Hotels may also offer their own vouchers for the same/equivalent products to these customers.

Attractions and Tours

Customers who have used their Vouchers to book tickets for timeslots between 22 July to 18 August (inclusive of both dates) may opt to change their date of visit, have their ticket validity extended, or exchange products, subject to the terms and condition of their booking.

Customers with affected bookings using their Vouchers, may contact the relevant authorised booking partners for assistance. Please find the contact details below:

Authorised
Booking
Partner
   Contact   
Changi Recommends call@changirec.com   
+65 6701 1185  
GlobalTix support@globaltix.com
+65 8828 7595
Klook srv@klook.com 
+65 3105 1360  
Traveloka cs-srv@traveloka.com 
+65 6486 7944
Trip.com
(Hotels)
en_hotel@trip.com 
+65 3138 2030
Trip.com
(Attractions and Tours)
sg_thingstodo@trip.com
+65 3138 2030

The digital SingapoRediscovers Vouchers are tied to your Singpass account and meant for personal use. To prevent potential fraud or voucher scams, they cannot be used on behalf of others.

However, we encourage you to help eligible family and friends who are less digitally savvy to sign up for Singpass to obtain the digital SingapoRediscovers Vouchers and use them on our Authorised Booking Partners' websites (i.e. Changi Recommends, GlobalTix, Klook, Traveloka, Trip.com).

We also hope Singaporeans will use the vouchers to support as many tourism businesses as possible.

To check your digital SingapoRediscovers Vouchers balance, you can visit the SingapoRediscovers Vouchers Portal at https://go.gov.sg/srvbalance.

The digital SingapoRediscovers Vouchers cannot be stacked or combined with the digital SingapoRediscovers Vouchers of another individual to buy the same product.

The SingapoRediscovers Vouchers scheme has been extended for another six months to 31 December 2021. STB will work closely with the Authorised Booking Partners and merchants to extend the validity of eligible products. Products that are valid from 1 July 2021 can be purchased from 1 June 2021.

The redemption process will also be enhanced, to make it easier for Singapore Citizens to redeem their vouchers and support tourism businesses. From the third quarter of 2021, Singapore Citizens who are unable to access their Singpass account may visit over 30 Community Centres to redeem their vouchers using their physical identification documents, such as their NRIC or National Service IDs (e.g. SAF 11B). Authorised SingapoRediscovers Vouchers ambassadors will scan these documents using a secure Government mobile application, while staff from Authorised Booking Partners will assist with booking eligible products. For a shorter waiting time, citizens are advised to decide on the product they want and their preferred dates before visiting these counters. More information on this enhanced redemption process will be available at a later date.

STB and the Authorised Booking Partners are also working with various attractions to provide SRV redemption counters at attraction locations. For instance, the new Sentosa SRV redemption counter at Sentosa Express VivoCity Station is now open from 9am to 6pm daily, for citizens to redeem SRV-eligible Sentosa offerings instantly on-site. Redemptions must be made via Singpass and are subject to availability of products and timeslots.

View more FAQs

   Need assistance? Read our frequently asked questions or contact us at 1800-2828-228.

   Beware of unauthorised booking partners’ websites and scams. Remember not to share your Singpass login information and One-Time Password (OTP) with anyone. Learn more at www.scamalert.sg #OTPNotforSharing


 

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