5 Tips on Selecting a Good Destination Management Company
When you’re putting together an important professional event, whether it’s a conference, a summit, a retreat, or a special occasion without a precedent, choosing the right planning partner is key. You need professionals on your side who can be trusted with everything from high-level decisions to the tiniest of details, both in the planning stages leading up to the event and especially as it is happening in real time. Anthony Ang, Director of Sales & Marketing at Destination Asia Singapore, shares his insights on picking the right destination management company (DMC).
1. Great ideas, insights and information
Whether you’re looking for hotel accommodation, offsite event venues, special event concepts, dining places or even delegate gifts, you need a good DMC with ‘the right stuff’ to offer suitable options and deliver on your brief, no matter how simple or how complicated the requirements may be.
Further, a good DMC always seeks to understand your needs and stands ready to bridge any information gaps you may have by sharing useful insights and relevant local information (such as important cultural dos and don'ts, weather forecast, out-of-the-norm situational updates, ‘insider tips’ and the little things that may sometimes make a big difference in your research and planning journey.
2. Strong contacts with local suppliers and vendors
An established and reputable DMC often may not be the cheapest DMC in town. However, an established DMC enjoys good partnerships with local suppliers and vendors, who are ready to support the DMC with good rates, better attention and effective response times – factors that all add up.
3. Excellent support on site inspections
Following the programme proposal, you need good and effective support from your DMC on the ground when you make it to the destination for a site visit. This is especially so when you may find yourself needing to reconsider some of the options that may turn out to be unsuitable during your actual site inspection. Mindful of the limited time of your site inspection stay, a good DMC should be able to react quickly and provide you with other suitable alternatives before the end of your site visit.
4. Sound operations
After months of planning and preparation work, the programme finally takes place at the chosen destination. A good DMC completes the whole picture by providing you with a sound and reliable operations team – from the airport transfers right down to the various ground components of your programme. This entails smooth and efficient handling of any and all situations. Experience is everything in ensuring that no stone is left unturned both before and during the delivery of your programme. In this regard, the DMC’s portfolio of past programmes operated and business track record can provide you with a useful gauge on the company’s abilities.