Here’s a list of smart shopping tips to ensure an ideal shopping experience in Singapore.
While Singapore retailers have fair business practices, there are a small number of shops and restaurants that might make your shopping experience less than ideal. Here are some smart shopping tips to ensure that your retail experience is a pleasant one.
1. Price Research and Comparison
Prices may vary between shops, as distributors are not obliged to abide by each product’s Recommended Retail Price (RRP).
While you can expect almost all local major departmental stores to clearly display the prices of their goods, be sure to compare prices of the product or service between shops before purchasing.
Be sure to look out for the price tag on the item. If you’ve agreed on a price with the retailer, request to have it written on the invoice before making payment. Research on information such as product model and features, accessories as well as product warranty (including the extent of geographical coverage) beforehand.
2. Note that purchases made are usually final
In Singapore, retailers may enforce strict policies of return, exchange and/or refund the moment payment is made. Always ask your retailer about their store’s policies before making payment for your purchase.
You can also request that the retailer indicate their return, exchange and/or refund policy on their invoice.
3. Check receipts or invoices for accuracy
It’s always handy to obtain and keep your purchase receipt, in the event you require an exchange or refund on your items. Check that prices and item descriptions on the receipt or invoice are correct to ensure that you do not pay more than what is required.
Make sure that you test the items you wish to purchase to ensure that they operate as they should. Check that the promised accessories, peripherals and free gifts—if any—are included in the package.
It’s also good practice to pay only when the price is finalised and your purchase is ready to be handed to you.
In circumstances where price of goods are quoted by weight, such as seafood and fruits, request for the final price and weight to be confirmed in writing before finalising an order or purchase.
This greatly reduces the chances of miscommunication that may result in a bill that is larger than expected.
4. Verify what your ‘international warranty’ covers
International warranties are not standardised, and you should always ask and verify that your warranty is valid in your home country. Ensure that both your invoice and warranty card bear your retailer’s stamp and signature. In the case of electronic goods, note down the product’s serial number as well.
For additional assistance or to flag inappropriate retailer behaviour, call Touristline at 1800 736 2000 (toll-free in Singapore), or (65) 6736 2000 (from overseas).
Touristline operates from Mondays to Fridays (excluding Public Holidays), 9am to 6pm. You may also submit your feedback here.