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Frequently Asked Questions (FAQ)

SingapoRediscovers Vouchers Redemption

1. I have not received a letter on SingapoRediscovers Vouchers even though I am eligible. What should I do?

2. How can I set up my SingPass to redeem my SingapoRediscovers Vouchers?

3. Will the SingapoRediscovers Vouchers expire?

4. Do I have to redeem all my SingapoRediscovers Vouchers in a single purchase?

5. I purchased a product using the SingapoRediscovers Vouchers before 30 June 2021. Can I use the purchase after this date?

6. Can I transfer my SingapoRediscovers Vouchers to others?

7. Can I use my SingapoRediscovers Vouchers to buy a ticket to be used by another person?

8. I am unable to redeem all my SingapoRediscovers Vouchers within the validity period. Can I convert them into cash instead?

9. Can I sell my SingapoRediscovers Vouchers?

10. I am not a Singapore Citizen. Am I eligible for the SingapoRediscovers Vouchers?


1. I have not received a letter on SingapoRediscovers Vouchers even though I am eligible. What should I do?

All Singapore Citizens aged 18 and above in 2020 are eligible for the SingapoRediscovers Vouchers. You do not need the letter to redeem your SingapoRediscovers Vouchers. You are strongly encouraged to redeem your SingapoRediscovers Vouchers online. Please note that SingPass is required for all redemptions.

For online redemptions, please visit any of the authorised booking partners' websites and have your SingPass ready.

1. Changi Recommends: https://www.changirecommends.com
2. GlobalTix: https://singaporediscovers.globaltix.com
3. Klook: https://www.klook.com
4. Traveloka: https://www.traveloka.com
5. Trip.com: https://sg.trip.com/

If you require assistance to redeem the SingapoRediscovers Vouchers in person, please visit the authorised booking partners at their physical locations (lists available here in English, 中文, Melayu and தமிழ் - விரைவில் வரும்).


2. How can I set up my SingPass to redeem my SingapoRediscovers Vouchers?

For step-by-step instructions on how to register for a SingPass account, visit go.gov.sg/singpass-guides. For questions related to SingPass, please contact support@singpass.gov.sg.

Should you require assistance in person, please visit these available SingPass counters (lists available in English, 中文, Melayu and தமிழ் - விரைவில் வரும்).


3. Will the SingapoRediscovers Vouchers expire?

The SingapoRediscovers Vouchers must be redeemed by 30 June 2021. The products purchased with the SingapoRediscovers Vouchers must also be used by 30 June 2021.


4. Do I have to redeem all my SingapoRediscovers Vouchers in a single purchase?

The SingapoRediscovers Vouchers will be provided in denominations of $10. You can decide on the number of SingapoRediscovers Vouchers you want to redeem for each purchase.


5. I purchased a product using the SingapoRediscovers Vouchers before 30 June 2021. Can I use the purchase after this date?

The SingapoRediscovers Vouchers must be used for eligible purchases between 1 December 2020 and 30 June 2021. The purchased products must also be used within the same validity period.


6. Can I transfer my SingapoRediscovers Vouchers to others?

The SingapoRediscovers Vouchers cannot be transferred to other individuals as they are tied to your SingPass account and meant for personal use.


7. Can I use my SingapoRediscovers Vouchers to buy a ticket to be used by another person?

Any transfer of products bought using SingapoRediscovers Vouchers are governed by the terms and conditions of the respective merchants. Should the terms and conditions allow for transfers, you can make purchases using your SingapoRediscovers Vouchers and transfer these purchases to others for their use.


8. I am unable to redeem all my SingapoRediscovers Vouchers within the validity period. Can I convert them into cash instead?

No. The SingapoRediscovers Vouchers are aimed specifically at providing additional support to the tourism industry, which has been severely impacted by COVID-19 and the decline in international air travel. We encourage locals to explore our diverse offerings and support local tourism businesses at the same time.


9. Can I sell my SingapoRediscovers Vouchers?

The SingapoRediscovers Vouchers are meant for personal use only. The resale of SingapoRediscovers Vouchers and products purchased with the SingapoRediscovers Vouchers is strictly not allowed.


10. I am not a Singapore Citizen. Am I eligible for the SingapoRediscovers Vouchers?

Only Singapore Citizens aged 18 and above in 2020 are eligible for the SingapoRediscovers Vouchers. However, we encourage all locals and residents to check out the deals and promotions as part of the SingapoRediscovers campaign.


   Need assistance? Contact us at 1800-2828-228.


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